Privacy Policy

Privacy & Security Policy

This is the web site of Cosmo Wines ABN 36931458989

Our postal address is: 187 Victoria Road, Chirnside Park, VIC 3116

We can be reached via e-mail at cosmowines@bigpond.com

Or you can reach us by telephone at +61 408519461

Cosmo Wines is committed to protecting your privacy. Please read on for more detail about our privacy policy.

What information do we collect?
How do we use it… When you order, we need to know your name, e-mail address, phone number, mailing and delivery address, credit card number and expiration date. This allows us to process and fulfil your orders and to notify you of your order status. If you are giving a gift to someone, we need to know their name, delivery address and phone number.

We collect aggregate information on customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about changes to the web site, new services and special offers we think you’ll find valuable. If you would rather not receive this information, please let us know by sending an email to cosmowines@bigpond.com, or calling us on +61 408519461, or writing to us at the above address, and telling us that you do not want to receive e-mail from our company.

Any of your details that we hold are available for your personal inspection by contacting us and verifying your identity.

Cosmo Wines welcomes your questions and comments on our privacy policy. Please send e-mail to cosmowines@bigpond.com  

How does Cosmo Wines protect customer information?
When you place orders or access your account information on the web site, we offer the use of a secure server. The secure server software (SSL) uses at least 128 Bit encryption to protect all information you input before it is sent to us. Confidential information, such as your address and order history, is stored on Cosmo Wines's own database, which is protected against unauthorised access. Your credit card details are not stored after your order has been processed.

What are "cookies"?
"Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable us to store items in your shopping cart and to identify you on return visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, while most of the content of our web site can be viewed without accepting cookies, the shopping facility of the site will not function properly when cookies are disabled.

Will Cosmo Wines disclose the information it collects to outside parties?
We will not disclose customers information to any third parties. Their information and history will be kept and stored by us only. We may use it to send them information about other happenings in the Yarra Valley like events but it will be sent directly by us. If you never want to receive any announcements or special offers from us, please let us know by:

email cosmowines@bigpond.com

+61 408519461
Writing to us at the above address


Delivery and Refund Policy

Delivery

  • Delivery Australia wide within 7-14 days of us accepting the order
  • Free delivery for special offers and any on-line orders over $120.00
  • We will advise the customer within 2 business days if products are not available or on delay

Return / Refund

  • Customers are to notify us within 7 days of receipt of goods if there is an issue with stock and arrange for goods to be delivered back to us
  • We can then credit them on their expense of the cost of freight

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